Refund policy

Hey ladies!  Great news!

We have a 30 day Returns Policy, which means you have 30 days after 'receiving your garment' to request a return.  We understand online shopping is a personal experience, so our guide below for returns will make it that little bit easier for you! Orders returned outside of this 30 day window, will not be accepted.

We offer store credits for change of mind or incorrect sizing.  Please be sure to check the size charts provided prior to purchase, to ensure your ideal fit.  Should you be unsure, please ask Sarah.

Please also note that slight variances in colour may occur due to lighting with professional photography.  These variances are not considered defects and are not eligible for returns. 

To alleviate sizing issues, please ensure you are checking the size chart prior to purchase, to ensure you choose your best fit.

• If you purchase an item that does not fit quite right, or you simply change your mind, this does not justify a refund, sorry ladies!  Again, please ensure you are checking the size charts prior to purchase. 
  
• We do not accept returns on swimwear, bodysuits and lingerie, due to hygiene reasons.  We hope you understand.
  

Store Credit

We will happily provide Store Credits to the value of your order, excluding shipping fee.  Please reach out to Sarah, via our online chat, so she can answer any questions for you in advance.

We will notify you once your return has been received.  Once the return has been inspected, a Store Credit will be provided to you and a confirmation email will be emailed to you with further details.

To use your store credit, simply shop with us as normal and your store credit will be automatically applied at checkout!

• Store Credits are valid for 12 months from date of issue.
• Store Credits are processed within 5 business days.
• Store Credits cannot be exchanged for refunds.
• Shipping costs are the responsibility of the customer, regarding the postage of Store Credit orders.

Refunds

To be eligible for a refund, you must meet the below requirements:

1. Damages, defectiveness or incorrect items

Please inspect your order upon receipt and contact us immediately if the garment is defective, damaged, or received incorrectly, so that we can evaluate the issue and make it right.

All orders go through a Quality Inspection process prior to despatch.  In the event that an order has been received which is faulty, please ensure you notify us as soon as possible, so we can resolve this for you.  When you notify us, please ensure you clearly state what the damage is, provide a photo or video please of the damage and this will be assessed by our Team.  This imagery helps us more clearly and efficiently assess your refund request.  We will meet our obligations under Australian Consumer Law, which includes either replacing the garment if stock is available, or we will provide a refund upon receiving your faulty item back.

Starting a Return:

To start a return, please request a return by emailing us at hello@godolly.com.au and comply with the below:

• Provide your order number.
• Provide specific details for your request.
• Evidence of the damage/defect so we can properly assess it for you.
• The Garment(s) must be in the same condition that you received it, unworn or    unused, with tags (where provided) and in its original packaging.
  
• No marks or stains (including make-up, spray tan, deodorant, wine).
• No signs of wear, alteration, or damage.
• No smells on garments (including perfume, body odour, smoke).
• We will notify you once your request has been received.
• Your refund will be reviewed within 5 business days.  Depending on your bank, your refund may take a few days to clear in your account.

As outlined in our Shipping Policy, our items are shipped from various locations, including Payneham South Australia, China and America, so delivery times may vary.

Please note:  We will always be fair and reasonable with our assessment, as we would not be in business without you x

Please feel free to reach out to Sarah for any return questions at hello@godolly.com.au, or via the online chat, or you can call her for a chat.

NOTE: By proceeding with your purchase, you are accepting the terms of our Returns Policy. 

Thank you 💜

Sarah x